CIO San Francisco Summit

A forum for innovative IT thought leaders in San Francisco

Despite the economic downturn freezing or cutting budgets and yielding a slow recovery, businesses are regaining strength and global IT spending is expected to increase in the coming years. But even with an economic upturn on the horizon and more importance placed on IT, we arent out of the woods yet. The role of the CIO is more important than ever as financial turmoil continues to alter the world's economy, making it difficult to put your organization in a position to achieve success. The business goals have changed and CIOs are now tasked with trying to find emerging opportunities to drive value throughout the enterprise.

We're in a historic transition"one marked by challenges, but filled with possibility. Preparing for the upturn and making the right decisions in times of change can better position your enterprise to succeed.

The CIO San Francisco Summit is a unique opportunity for the citys greatest IT thinkers to collaborate on current industry challenges and trends. Attending CIOs and IT executives engage in peer-on-peer networking, while discussing the issues currently affecting CIOs from a variety of industries.

Discussion topics will include:

  • The Public Cloud and the Public Sector " Challenges and Opportunities
  • From Unthinkable to Routine: How Big Data Is Changing Business as We Know It
  • Driving Business Innovation with High-Performance Network Connectivity
  • Different Applications of Data Analytics for GRC: The Data Dilemma
  • The Nexus of Forces and a Platform for the Future

As an IT leader in San Francisco, now is the time to produce real business value for your organization. We at CDM Media know that in order for you to take time out of the office, it must be time well spent. The CIO San Francisco Summit agenda offers a balanced schedule of focused educational sessions, one-on-one meetings and networking opportunities that will maximize your time and efforts, providing you with ideas and strategies truly capable of changing business practices.

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Fruition Partners: Harmonizing the Business with Enterprise Service Management Harmonizing the Business with Enterprise Service Management

IBM PureSystems: Delivering IT Efficiency An increasing number of enterprises are seeking to leverage IT as a competitive differentiator in the market, whether it is how they deliver new products and services, engage with their customers, or increase the productivity of their own workforce. Today's datacenter is being pressured to support a sharp increase in the number of applications, users, and devices, in addition to the large and often unstructured data sets that companies are leveraging for critical business decisions through the use of analytics. Even with these demands from the business, IT organizations are still faced with stagnant budgets and must seek new approaches that deliver greater IT efficiency.

KANA: Welcome to the World of “Multimodal” Customer Service Welcome to the World of “Multimodal” Customer Service. Customer service is now moving to another level with the advent of multimodal service. Previously, a customer would engage with a company or business in a linear manner, engaging by one single channel before moving to another separate channel, if needed, to resolve the issue or gather information. Today’s multimodal customers have a very different engagement pattern. Now, thanks to technology advances, more customers are using multiple customer service channels simultaneously (i.e., live chatting while Web browsing). As more customers embrace technology and continue to adapt to the ever-increasing functionality of their devices, multimodal customer service will soon be the new norm. As such, it is critical for organizations to understand the implications, challenges and opportunities in servicing today’s multimodal consumer.

KANA: Don’t Rip and Replace— Wrap and Renew! Don’t Rip and Replace— Wrap and Renew! Save time and money by taking advantage of existing resources in a new way. KANA offers a unified, omni-channel desktop that allows you to transform your customer experience without the cost and complexity of rip and replace.

CIGNEX: White Paper on Open Source Software for The Enterprise Open Source Adoption Model for the Enterprise

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